Terms and Conditions
Cancellation and Rescheduling Policy
- 24-Hour Notice
You may reschedule your dive or course without additional fees if you notify us at least 24 hours in advance, subject to availability. - No-Show Policy
Failure to attend a booked dive or course within 24 hours of the scheduled time will result in being charged the full price, regardless of the reason, including illness or travel delays.
If illness prevents you from attending, we can provide a supporting letter upon request for insurance claims.
Deposit
The deposit can be paid by credit card with Stripe or by Wise. After you have paid the deposit, we will email you a confirmation and the deposit will be deducted from the final bill. The remaining balance will be paid at the KTD office before any in-water activities. We accept Thai Baht and the most common credit cards. There will be a 3% surcharge for credit card transactions.
The deposit is non-refundable.
If you get ill or your travel itinerary changes, please contact us by phone or email and we can arrange an alternative time schedule for you.
If your booking is two days or less in advance of your intended activity, please contact us by phone or email to check availability.
Insurance information for Koh Tao Divers Customers
While Koh Tao Divers provides basic accident insurance for incidents that occur during our dive trips (valid for 30 days), it's important to note that this coverage has limitations compared to plans like those offered by Dive Assure. Insurance is not included for technical diving or professional courses.
We highly recommend obtaining comprehensive dive insurance.
👉 Buy comprehensive dive insurance from DiveAssure
Included Insurance for Koh Tao Divers Customers
Your included basic insurance provides
Accident Coverage
- Up to 1,000,000 THB for loss of life, dismemberment, loss of sight, or permanent disability.
Medical Expenses
- Coverage of up to 500,000 THB per person for each accident, including hyperbaric chamber treatments for diving accidents.
Exclusions
- Evacuation costs are not included.
Reimbursement Process
- Patients must pay treatment costs upfront, and the insurance company will reimburse within 2-3 weeks.
Why choose a more comprehensive insurance?
For greater protection, including evacuation costs, we recommend comprehensive dive insurance. Plans like those from Dive Assure start at €70/year for most EU citizens and provide additional benefits, including:
- Emergency evacuations
- Trip cancellations
- Extensive medical coverage
Having comprehensive insurance ensures you're fully covered, especially if you're planning multiple dives or engaging in technical diving. Contact us for advice on choosing the best insurance option for your diving